Privacy Policy

Privacy Policy

At VillaCrew, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable data protection laws.

Who We Are

VillaCrew provides professional pool maintenance and property care services across Sitges and the surrounding areas.

If you have any questions about this Privacy Policy, please contact us:

VillaCrew
Email: hello@villacrew.es

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Telephone number
  • Property address
  • Billing information
  • Service history
  • Photographs taken during maintenance visits
  • Communications via email, WhatsApp or telephone
  • Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Schedule maintenance visits
  • Deliver our services
  • Send service reports and visit photos
  • Process payments
  • Improve our website and customer experience
  • Comply with legal obligations

We only collect information that is necessary for these purposes.

Visit Photos

As part of our service, technicians may take photographs of your pool or relevant equipment.

These photographs are used to:

  • Confirm work completed
  • Document maintenance history
  • Report issues requiring attention
  • Assist with future servicing

We will never publish photographs of your property without your permission.

Marketing

If you choose to subscribe to our updates, we may occasionally send information about our services.

You can unsubscribe at any time by contacting us directly.

Sharing Your Information

We never sell your personal information.

We may share information only where necessary with:

  • Payment providers
  • Accounting services
  • IT service providers
  • Website hosting providers
  • Government authorities where legally required

All third parties are expected to protect your information appropriately.

How Long We Keep Your Data

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain maintenance records
  • Meet legal and accounting obligations
  • Resolve disputes

When information is no longer required, it will be securely deleted.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request a copy of your information

To exercise any of these rights, please contact us.

Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no internet transmission can ever be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact

VillaCrew
Email: hello@villacrew.es

Cookie Policy

Last updated: July 2026

This Cookie Policy explains how VillaCrew uses cookies when you visit our website.

What Are Cookies?

Cookies are small text files stored on your device that help websites function correctly and improve your browsing experience.

Some cookies are essential for the website to operate, while others help us understand how visitors use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly.

  • Website security
  • Form submissions
  • Page navigation
  • Session management

These cookies cannot be disabled.

Analytics Cookies

We may use analytics tools, such as Google Analytics, to understand how visitors use our website.

This information helps us improve our website and services.

Analytics data is collected anonymously wherever possible.

Marketing Cookies

If enabled, marketing cookies may be used to:

  • Measure advertising performance
  • Show relevant advertisements
  • Understand how visitors interact with our marketing campaigns

These cookies are only used with your consent where required.

Managing Cookies

You can control or delete cookies at any time through your browser settings.

Please note that disabling some cookies may affect website functionality.

Third-Party Cookies

Some cookies may be placed by trusted third-party providers, including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook)
  • YouTube (embedded videos)

These providers have their own privacy policies governing how they process information.

Consent

When you first visit our website, you will be asked whether you wish to accept non-essential cookies.

You can change your preferences at any time through the cookie settings available on our website.

Contact

VillaCrew
Email: hello@villacrew.es